When you reserve with us we make the commitment to hold your chosen room just for you for the dates you select, in return for your commitment to pay for the rooms that you reserve in accordance with our reservation policy. Please take the time to read this carefully BEFORE booking. By providing prepayment you are confirming that you have read, understood and will comply with our RESERVATION & CANCELLATION POLICY.
A 100% deposit is required to secure your reservation. Once the booking has been processed, you will receive a confirmation email of your booking. Please review the information carefully and contact us at firstname.lastname@example.org if you have any questions or require any changes.
We require a minimum three-night stay during the Christmas and New Year holiday period (December 20th – January 5th)
Pets are not permitted in the hotel or restaurant.
We ask that all our guests purchase Travel Insurance, which is generally inexpensive and can really save a lot of emotional and financial distress if an unforeseen event occurs.
If credit card payment is not an option for you, please contact us email@example.com to discuss alternative payment options.
We are closely monitoring the global situation and have relaxed our cancellation policies to help give extra flexibility to our guests at this time.
Up until 2 days before your arrival date:
* Bank or transaction fees or exchange rate differences will apply when processing refunds.
** Items on your room account may include but is not limited to spa treatments, spa products, special guest requests, Chef´s Table reservations etc.
Force Majeure Events (out of our control)
El Pez, the ownership, or staff, of course cannot be held responsible for events that are outside of our control such as, but not limited to:
If we have to close the hotel you have booked during your chosen dates, your reservation can be transferred to another Colibri Hotel in Tulum, depending on availability.
Our policies are subject to change at our discretion based on circumstances outside of our control.
We highly recommend that all of our guests secure quality travel insurance that will cover them for ANY event which may cause for a change of travel plans or for ANY unfortunate event.