Tulum is a remote paradise with no telephone lines along the coast. Our hotel cellular phone reception can be intermittent, dropping out from time to time. If you cannot get through to the hotel number, please try calling our reservations numbers also provided below. The best way to contact us is via email and we will respond just as quickly as we can.
If you would like to contact us directly:
Monday – Friday: 9am – 11pm EST (US Central Time)
Saturday & Sunday: 9am – 5pm EST (US Central Time)
Tel: USA (+1) 303-952-0595 Ext. 3
Tel: USA (+1) 303-800-1943
Tel: Méx (+52) 1-984-124-0337
Tel: Méx (+52) 1-984-124-0338
Tel: UK (+44) 020-328-73936
Hotel Reception & Concierge
Daily: 24 hrs.
Tel: Méx (+52) 1 (984)-116-3357