Tulum is a remote paradise with no telephone lines along the coast. Our hotel cellular phone reception can be intermittent, dropping out from time to time. If you cannot  get through to the hotel number, please try calling our reservations numbers also provided below. The best way to contact us is via email and we will respond just as quickly as we can.


If you would like to contact us directly:

Hotel Reservations

Monday – Friday: 9am – 11pm EST (US Central Time)

Saturday & Sunday: 9am – 5pm EST (US Central Time)

Tel: USA (+1) 303-952-0595 Ext. 3

Tel: USA (+1) 303-800-1943

Tel: Méx +52-1-984-124-0888

Tel: UK (+44)02032873936

Skype: thecolibrihotelcollection

Email: reservations.elpez@colibriboutiquehotels.com

Hotel Reception & Concierge

Daily: 24 hrs.

Tel: Méx +52-1-(984)-116-3357

Email: concierge.elpez@colibriboutiquehotels.com

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